Refund Policy

We want you to be completely satisfied with your purchase. Learn about our refund policy and process.

Last updated: 4/1/2026

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all digital products. If you're not satisfied, we'll provide a full refund.

1. Refund Eligibility

You are eligible for a full refund if you meet the following criteria:

  • The refund request is made within 30 days of the original purchase date
  • You have not violated our Terms of Service
  • The product has a technical issue that we cannot resolve
  • The product was significantly different from what was described

2. Non-Refundable Items

The following items are generally not eligible for refunds:

  • Digital products downloaded more than 30 days ago
  • Custom or personalized products created specifically for you
  • Products purchased with promotional or discount codes (unless defective)
  • Gift card or credit purchases

3. Refund Process

To request a refund, please follow these steps:

1

Contact Support

Email us at refunds@quatrolingual.com with your order details

2

Provide Information

Include your order number, purchase date, and reason for the refund request

3

Review Process

We'll review your request within 2-3 business days and respond with our decision

4

Receive Refund

If approved, your refund will be processed within 5-7 business days

4. Processing Time

Refunds are processed back to the original payment method used for the purchase:

Credit Cards: 3-5 business days
PayPal: 1-2 business days
Bank Transfer: 5-7 business days
Digital Wallets: 1-3 business days

5. Credit Refunds

For credit purchases on our platform:

  • Unused credits can be refunded within 30 days of purchase
  • Partial credit refunds are available if some credits have been used
  • Credits used for product purchases may be refunded if the products are also refunded

6. Exceptions and Special Cases

Technical Issues

If you experience technical issues with a product, please contact support first. We'll attempt to resolve the issue before processing any refund.

Goodwill Refunds

In exceptional circumstances, we may offer goodwill refunds outside of our standard policy. Each case is reviewed individually.

Need Help with a Refund?

If you have questions about our refund policy or need to request a refund, please contact us:

Refund Requests

For all refund-related inquiries

refunds@quatrolingual.com

General Support

For technical issues and questions

support@quatrolingual.com

Refund Timeline

Request Submitted

Your refund request is received and assigned a ticket number

2-3

Review Period

Our team reviews your request and verifies eligibility (2-3 business days)

5-7

Processing

If approved, refund is processed to original payment method (5-7 business days)

Questions About Refunds?

Need clarification on our refund policy or want to request a refund? We're here to help.